Digital Key – Hilton


In late 2015 Hilton Worldwide introduced Digital Key, an industry-changing idea to go along with their industry-leading Hilton Honors app.Using the HHonors app, guests can book a room, check-in, choose their desired room from a digital floor plan set against Google Maps and gain entry to their room all without stopping at the front desk. Digital Key gives HHonors members the option to bypass the hotel check-in counter and access their rooms, as well as any other area of the hotel that requires a key. (Fitness Center, Pool, etc)


Hilton Honors members have widely adopted the app’s technology features, with 30 million digital check-ins, three million room key downloads and more than 13.6 million doors opened, according to the brand. Digital Key is now available at 362,000 hotel rooms across 2,000 hotels worldwide. Digital Key is live in 185 markets today, and Hilton will continue to expand to new regions throughout the remainder of the year. By the beginning of 2018, Hilton has committed to have more than half of its portfolio of hotels across all 14 brands, equipped with Digital Key. Be on the lookout for the other major brands to follow Hilton’s wave!