-Resources

Hotel SWOT Analysis

Hotel SWOT Analysis     Do you really know what you are up against? Is your product and service level better or inferior compared to your competitor hotels? To develop a well-balance revenue management strategy, you have to

Digital Key – Hilton

Digital Key - Hilton   In late 2015 Hilton Worldwide introduced Digital Key, an industry-changing idea to go along with their industry-leading Hilton Honors app.Using the HHonors app, guests can book a room, check-in, choose their desired room

Top 3 Job Sites for Hotel Professionals

Top 3 Job Sites for Hotel Professionals   1. Hcareers – hcareers.com is the most popular job website among hotel/hospitality professionals. Generating 33,522 page views daily, hcareers.com is primarily where the majority of hotel management companies and headhunters

Kallpod – F&B Game Changer

Kallpod- F&B Game Changer   We have all experienced that waiter or waitress who was so busy they either forgot about us, or couldn’t provide the service we needed. We’ve also experienced the server who completely forgot about

3 Ways To Fix A Guest Issue

3 Ways to Fix A Guest Issue Follow and execute these 3 steps and you’ll be able to turn any upset guest into a happy guest! 1. Listen- Yes, believe it or not just listening to their issue and showing

How Do You View Your Guests?

How we view our guests influences how we respond to them and treat them! Yes, it’s true! How you perceive your guests play a big part in how you’ll treat them whether you know it or not. I

By | November 4th, 2016|Categories: Resources|Tags: , , , , , , |1 Comment

5 Tips To Create An Award-Winning Team!

1. Hire the right team- One of the most important keys to your success will be having the right players on your team. Hire for personality, train for skill. Genuine customer service oriented individuals are hard to come

By | November 2nd, 2016|Categories: Resources|Tags: , , , , , , , |2 Comments