-Tag:hotel management

Hotel SWOT Analysis

Hotel SWOT Analysis     Do you really know what you are up against? Is your product and service level better or inferior compared to your competitor hotels? To develop a well-balance revenue management strategy, you have to

Marriott’s 30 Brands

Marriott’s 30 Brands   Marriott International recently gave the world a snapshot of their 30 brands and how they’ll be categorized. Much to our surprise they aren’t going to merge any of the 30 different brands to combine

3 Ways To Fix A Guest Issue

3 Ways to Fix A Guest Issue Follow and execute these 3 steps and you’ll be able to turn any upset guest into a happy guest! 1. Listen- Yes, believe it or not just listening to their issue and showing

How Do You View Your Guests?

How we view our guests influences how we respond to them and treat them! Yes, it’s true! How you perceive your guests play a big part in how you’ll treat them whether you know it or not. I

By | November 4th, 2016|Categories: Resources|Tags: , , , , , , |1 Comment

5 Tips To Create An Award-Winning Team!

1. Hire the right team- One of the most important keys to your success will be having the right players on your team. Hire for personality, train for skill. Genuine customer service oriented individuals are hard to come

By | November 2nd, 2016|Categories: Resources|Tags: , , , , , , , |2 Comments